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Returns & Exchanges
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Return Policy:
We believe in offering the Very Best ...Value, Quality and Selection. You may return unused items
for a refund, or exchange within 90 days* from the date of purchase . Please include
a copy of the receipt along with the unused product and original packaging. For any item
purchased through Catalog or Internet please follow the Return or Exchange directions below. *30 Days for Electronics & Software.
To Return or Exchange an item by Mail
1. Complete the section of your invoice titled Exchange/Return form. Next to the item you are
returning, indicate on the form the quantity and reason for each return item. Also indicate
exchange or additional order items.
2. Box the item securely. The original invoice is required. Enclose the invoice plus all original packaging
and accessories.
3. Address your package by using the return -shipping label provided also on the invoice.
4. We will issue a credit to the original credit card for the cost of the item and the sales tax, if applicable. Please
allow 10 to 15 business days for the credit to appear on your credit card statement. Shipping charges are not
refundable, and shipping will be charged for the new items(s) sent.
Electronics:
You may return unused, unopened electronics for a refund or exchange within 30 days from date of purchase. A receipt is required
Software:
You may return unused, unopened software for a refund or exchange within 30 days from
date of purchase. A receipt is required. Software that has been opened cannot be returned.
Special & Custom Order Items:
You may change or cancel your order within 24 hours of placing it. After 24 hours, production of your custom
order begins, so we cannot make changes. Changes or cancellations cannot be made on "rush" orders
because production starts immediately.
Other Return Information
Special & Custom Order Items: If we made an error on your order we will fix the order
immediately at no charge to you. If you made an error in your order, unfortunately we cannot issue
a return or refund because we are unable to recover our cost on special order items. We do our best
to minimize the chance for errors by helping you collect the necessary information to process your order.
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