RV Expert Center
We are committed to helping you make the most of your free time on the Internet within a trusted environment.
how we collect, protect, use, and share information gathered about you on our family of Web sites which includes all of the
sites listed below. We hope that this disclosure will help increase your confidence in our sites and enhance your experience
on the Internet.
Types of information we collect and how we collect it.
The majority of the product and service information posted on our sites is offered without our collecting any personally identifiable information from you. You can surf the Web sites and view much of our content anonymously.
Information You Provide
There are a few activities on our sites where the collection of personally identifiable information is necessary. Those activities include things like entering a contest or sweepstakes, making a purchase, requesting a catalog, newsletter or other information, registering to our sites or the Open Roads Forum, filling out a survey or questionnaire or contacting us. We do not market to, seek to solicit information from or knowingly collect information from children..
When personally identifiable information is collected, you will know because you will have to provide such information to us. For most activities, we collect only your name, e-mail address, street address, zip code, birth date, and RV type. When you make a purchase, we also collect your billing address, your phone number, and credit card information.
Information Collected from You with Technology
Our sites collect some information about you using technology, so it may not be readily apparent to you that it is being collected. For instance, when you visit our site, we automatically collect certain non-personally identifiable information from your browser, such as your Internet service provider's address, the web page from which you came, and a record of your activity on our site. This information is not personally identifiable. Our sites use information collected through technology to: make our sites more interesting and useful to you; helping advertisers on our site design advertisements our users might like; help us generally improve the content and layout of our web site; notify you about updates to our web site; and contact you for marketing purposes.
Description of Cookies, and How We Use Them
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many of our features that make your Web experience more efficient.
How We Use the Personally Identifiable Information that We Collect
When you supply us with personally identifiable information, the information you provide is added to our customer file. We use personally identifiable information in a limited number of ways. We use the information to complete transactions. For instance, we use your information to process your order, or if you contact us for help we will use the information to contact you. We use information collected to notify you if you've won a game or contest. Information we collect is also used to send you: e-mail updates related to clubs, products and services, discounts, upcoming events and newsletters about our sites; RV or other e-mail promotions and special offers from our third-party sponsors; periodic mailings or telephone contact related to clubs, products and services, discounts, upcoming events, newsletters about our sites; periodic mailings related to RV or other promotions and special offers from our third-party sponsors.
Who We Share our Information With
One of the most valuable assets of our business is you. We aren't in the business of selling information about our users. However, we may provide information to a select group of companies whose products we feel you may find of interest. We will also share information for security reasons.
On occasion, we offer promotions -- like sweepstakes or free subscriptions -- in conjunction with a sponsor. We may share your information with the sponsors if they need it to send you a product, such as a magazine subscription. We may share your information with those sponsors so that they can send you other special promotions they offer. In addition, we will occasionally send e-mail promotions out to our users on behalf of third-party sponsors to conduct promotions regarding lifestyle-related products or services.
On some of our sites, we provide content that is created by a third-party Web site. In some instances the third-party sites will collect information in order to facilitate the transaction or to make the use of their content more productive and efficient. In these circumstances the information collected is shared between our third-party sponsors and us.
Third-Party Advertisers and Network Advertisers
In addition, many business advertisements are managed and placed on our site by third-party companies. These companies are called "network advertisers." Network advertisers collect information when you click on or scan one of their banner advertisements. The information is collected using technology, so you may not realize it is being collected. The network advertisers collect this information so that they can show you ads that are more relevant and interesting to you.
Sale of Businesses
As we continue to develop our business, we may sell certain portions of our assets. In such transactions, visitor information (including personally identifiable information) may constitute a part of the transferred business assets. Also, in the event that we, or any of our affiliates, or substantially all of our or their assets are acquired, visitor information (including personally identifiable information) likely will be an asset that is reviewed and transferred.
Organizations That Help Protect the Security and Safety of our Users and our Sites
We will give out personal information as required by law, for example, to comply with a court order or subpoena; to enforce our Terms of Service, or site or game rules; or to protect the safety and security of users and our sites.
Choices You Have About Our Collecting, Using, and Sharing Your Information
It is possible for you to use much of our site without giving us any personally identifiable information. When you do register with us or give us personally identifiable information, you will have an opportunity -- at the time we collect your information -- to limit e-mail communications from us and from our third-party partners. You can request at any time that we not send future e-mail to you either by unsubscribing from the communication or by contacting us at [email protected] or calling us at (303) 728-2267.
You also have the option of requesting and electing that we not share your personal information with any third parties for direct marketing purposes. Upon electing this option, we will not share your personal information with any third parties for direct marketing purposes. You can request at any time that we not share your personal information with any third parties for direct marketing purposes by contacting us at [email protected] or calling us at (303) 728-2267.
The Type of Security We Provide
The importance of security for all personally identifiable information associated with our users is of utmost concern to us. We take technical, contractual, administrative, and physical security steps to protect all visitors' information. When you provide credit card information, we use secure socket layer (SSL) encryption to protect it. There are some things that you can do to help protect the security of your information as well. For instance, never give out your password, since this is what is used to access all of your account information. Also remember to sign out of your account and close your browser window when you finish surfing the Web so that other people using the same computer won't have access to your information.
How You Can Access Your Account Information
You can contact us via email by clicking "Contact Us" on any of our Web pages or send an email directly to [email protected] . Please include information in the email that will help us identify your account so we can assist you with your inquiry or request.
If you need further assistance, you can:
Send an email with your questions or comments to [email protected]
Write us at:
PO Box 6888
Englewood, CO 80155-6888
Fax us at: (303) 728-7306
Call us at: (303) 728-2267