I recently sent in a review of this toilet, more specifically the toilet seat lid problem we were having with a toilet that was in...stalled in our motorhome by a local dealer. I wanted to give you an update on the previous review. After working with the customer service department for several weeks, the end result was that the toilet bowl itself had
a quality problem, not the lid. It turns out that this bowl that we got had slipped out of the inspection process at Thetford and it had a mis cast hole in the toilet that was too far back on the bowl. The result was the toilet seat lid did not reach the front edge of the bowl. Customer service said they had caught the misaligned hole problem in most
of their Quality Assurance tests. Ours was shipped with the problem. Even though we did not ask for any compensation, Thetford is shipping us a complete new toilet. So, I would consider that they have taken care of us very well. We do hope that the new toilet
will be correct.
Yes, we have it listed as SKU#27875.
by Camping World – October 28, 2016
Ask Your Question
Aqua-Magic Style Plus Low Profile - White
Enter Your Question:
Have a question about customer service?
If you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues,
please do not submit this feedback through the Question & Answer Service.
Please contact Customer Service at 1-888-626-7576.
Your email address will ONLY be used to notify you regarding your question.