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Pet Steps
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We believe in offering the very best value, quality, and selection. Plus, we want you to enjoy your purchase! In the event you wish to send a product back to us, you may return most unused items for a refund or exchange, minus shipping, within 90 days from the date of purchase unless noted below under exceptions and exclusions. Refunds are issued to the original form of payment, unless returned in store where some exclusions may apply.
For web orders, please contact our customer service team
(1-888-626-7576) to ensure your return or
exchange is documented and any potential questions have been answered. In most cases, a return
authorization will be provided, and, in every case, we’ll begin to keep an eye out for your return.
For web orders returned in store, please take the item in original packaging, along with invoice to any Camping World retail locations for a refund or exchange. Shipping charges are non-refundable. Refunds are issued to the original form of payment; some exclusions may apply.
For retail purchases returned with a receipt, please return the unused and unopened item, with the original sales receipt, for a full refund or exchange. All returns with a gift receipt will receive a store credit for the amount of the item at the time of purchase.
For retail purchases returned without a receipt, the refund will be issued as a store merchandise credit at the lowest price within the last 90 days. Proper ID will be required in the form of a valid, state- issued driver’s license or state ID card. We reserve the right to limit, or refuse returns without a receipt.
Good Sam Members who have maintained a continuous active membership status may return any unused and unopened product, purchased on Feb. 9, 2018, or later at any time. Good Sam Club members must be active on the date of product purchase. (Some exclusions apply.)
For Good Sam Protection Plans, simply return any Good Sam Protection Plan purchase to the store for processing or give us a call at (1-888-626-7576). Purchases paid for with a personal check are subject to a 14-day hold period prior to being eligible for return.
